Terms of service
Last updated: August 23, 2026These terms govern use of Benchmark Maker and Premium subscriptions. They apply to consumers and business customers, subject to the mandatory rules that apply to them.
1.Scope
Benchmark Maker lets users create, view, publish, and share comparisons. Basic features are available free of charge. Some features are available through a Premium subscription.
These terms govern access to the service, published content, and Premium sales. Information about the operator is available in the legal notice. Processing of your data is described in the Privacy Policy.
2.Definitions
The following terms have the meanings set out below:
| Term | Definition |
|---|---|
| Service | The Benchmark Maker platform and its features. |
| User | Anyone who uses the Service. |
| Consumer | A natural person acting for purposes outside their trade, business, craft, or profession. |
| Business customer | Anyone acting for purposes related to their trade, business, craft, profession, or agricultural activity. |
| Premium | The paid subscription that gives access to Premium features for the selected billing period. |
3.Accounts and security
Some features require an account. You provide accurate information and keep it up to date.
You keep your credentials and authentication methods secure. Tell us promptly about unauthorized use at help@benchmarkmaker.com.
You must not:
- share your credentials with another person
- bypass the Service's security measures
- use another person's account without permission
4.User content and moderation
4.1Your content
You remain responsible for the comparisons, text, images, links, and other content that you publish. You confirm that you have the necessary rights and that your content complies with third-party rights and applicable law.
When you publish content, you grant Benchmark Maker a non-exclusive, worldwide, royalty-free licence limited to the hosting, reproduction, display, technical adaptation, and distribution needed to operate and promote the Service.
4.2Moderation and reports
We may remove content, restrict access to content, or suspend an account where content appears unlawful, infringes third-party rights, or breaches these terms. Measures remain proportionate to the circumstances known to us.
You may report content to help@benchmarkmaker.com with its URL and the reason for the report.
6.Consumer withdrawal
6.1Period and effect of a request for immediate performance
Consumers have a 14-day withdrawal period starting on the date they subscribe to Premium. To exercise this right, send a clear request to help@benchmarkmaker.com.
If a consumer expressly requested immediate activation before the period ends, they owe a proportionate amount for the service supplied until they notify us of their withdrawal. This request does not remove the withdrawal right that applies to this continuing service.
6.2Model withdrawal form
To Vincent Quesada, sole proprietor, 1 rue Marguerin, 75014 Paris, France, help@benchmarkmaker.com: I hereby give notice that I withdraw from the contract for the Premium subscription ordered on [date], in the name of [name], at [address], signature if sent on paper, date.
7.Legal guarantees for digital services
The consumer is entitled to implementation of the statutory conformity guarantee if a lack of conformity appears during a period of one month for the monthly subscription and one year for the yearly subscription from the supply of the digital service. During those periods, the consumer is required to establish only the existence of the lack of conformity and not the date on which it appeared.
The statutory conformity guarantee entails an obligation to provide all updates necessary to maintain the conformity of the digital service for one month for the monthly subscription and one year for the yearly subscription.
The statutory conformity guarantee entitles the consumer to have the digital service brought into conformity without undue delay following their request, without charge and without major inconvenience to them.
The consumer may obtain a price reduction while retaining the digital service, or may terminate the contract and receive a full refund in exchange for giving up the digital service, if: 1. the professional refuses to bring the digital service into conformity; 2. bringing the digital service into conformity is unduly delayed; 3. bringing the digital service into conformity cannot take place without a charge imposed on the consumer; 4. bringing the digital service into conformity causes major inconvenience to the consumer; or 5. the lack of conformity persists despite the professional's unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies immediate price reduction or termination. The consumer is then not required to ask first for the digital service to be brought into conformity.
Where the lack of conformity is minor, the consumer is entitled to cancellation of the contract only where the contract does not provide for payment of a price.
Any period of unavailability of the digital service while it is being brought into conformity suspends the remaining guarantee period until the digital service is supplied again in conformity.
These rights result from Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A professional who in bad faith obstructs implementation of the statutory conformity guarantee may incur a civil fine of up to EUR 300,000, which may be increased to 10% of average annual turnover (Article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the statutory warranty against hidden defects under Articles 1641 to 1649 of the Civil Code for two years from discovery of the defect. That warranty entitles the consumer to a price reduction if the digital service is retained, or to a full refund in exchange for giving up the digital service.
8.Service changes, suspension, and termination
We may change the Service for technical, security, legal, or feature-improvement reasons. Where a change materially affects a digital service provided to a consumer, we will inform them as required by law.
We may suspend or terminate access to an account in the event of a serious or repeated breach of these terms, fraud, a security risk, or a legal obligation. Where appropriate, we explain the measure and available review options.
9.Liability
9.1Consumer users
Nothing in these terms limits rights that consumers have under mandatory law. We do not guarantee uninterrupted availability, but remain liable for damage directly caused by our failure to meet our obligations to the extent provided by law.
9.2Business customers
To the extent permitted by law, our liability to a business customer is limited to direct, foreseeable, and proven damage caused by a breach attributable to us. We are not responsible for user-published content or third-party services available through links, unless the law requires otherwise.
10.Consumer mediation
After first making a written complaint that remains unresolved, a consumer may use the Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C) free of charge: 49 rue de Ponthieu, 75008 Paris, www.cm2c.net.
This option is limited to consumers and does not remove either party's other rights or remedies.
11.Governing law and disputes
These terms are governed by French law. For consumers who live outside France, this choice does not remove the mandatory protections of their country of residence.
Disputes with a business customer are subject to the courts with jurisdiction under the applicable rules.
12.Contact
For a question, complaint, withdrawal request, or report, contact help@benchmarkmaker.com.
The operator is Vincent Quesada, a sole proprietor trading as Benchmark Maker, SIREN 105 021 406.